Pediatrician - Helotes
11085 Bandera Road, #102
San Antonio, TX 78250-6814
210-372-0505
FAX: 210-372-0404

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To Our Helotes Pediatric Patients and Families: A Message Regarding COVID-19

Helotes Pediatrics is committed to the highest quality service and care that our patients and families have come to know and expect. We pledge to our families that we will continue to monitor and respond to the community changes and concerns caused by COVID-19.

Beginning Monday, March 16, 2020 we will change our scheduling protocols in an effort to sustain infection control and avoid person to person transmission. All newborns, well child visits, non infectious, non respiratory visits, behavioral visits, special needs visits, and immunocompromised visits will be scheduled in the morning from 8 a.m. to 12 p.m. All acute visits with respiratory symtpoms, fever, sore throat, fatigue, body aches, chills, rashes, or any potentially infectious symptoms will be scheduled in the afternoons and on Friday mornings. If you feel that your child has an urgent symptom that needs immediate attention we ask that you call our office prior to presenting to the emergency department. If your child is scheduled for a morning appointment but has developed any symptoms suggestive of illness, we ask that you contact our office immediately to adjust their appointment.

We are investigating and hoping to soon offer some appointments via phone consult with one of our providers. These visits will allow those with symptoms that do not require an in office visit to seek care without visiting the office, thus minimizing the risk of exposure. Please understand that at this time this is not a service that is available but continue to monitor updates in the coming weeks.

In an effort to minimize the number of patrons in our office and waiting room at any single time we are now allowing families to call our office and make payments for copays, deductibles, and balances over the phone. We will be allowing and encourage families to call the office upon arrival for check in and , then wait in their car until they are called into the office for their appointment by a staff member. We also ask that only the child scheduled for the appointment and one parent/guardian enter into the office: siblings not being seen and other caregivers/parents/guardians are asked to seek alternative arrangements during the time of the visit.

Helotes Pedatrics is meticulously monitoring and following all guidelines set forth by the Center for Disease Control, the American Academy of Pediatrics, and San Antonio Metrohealth Department.

We would like to take this opportunity to ensure our families that Helotes Pediatrics will continue to provide for your child during this time. We ask that our families continue to wash their hands diligently, stay home if ill, cover mouths with coughing/sneezing, and practice social distancing. The research distinguishes that in the pediatric community the symptoms of COVID-19 are often mild and difficult to establish from those of a common cold. Please be diligent in maintaining healthy habits for you and your child during this time.

Thank you for understanding and continuing to trust us with the care of your children.

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Any child under the age of 18 needs to be accompanied by an adult.

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Call 210-372-0505

11085 Bandera Road, #102
San Antonio, TX 78250-6814